Privacy Policy

Introduction

DrugLift ("DrugLift," "we," "us," or "our") provides prescription and medication delivery services for pharmacies and their patients. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, use our applications, or otherwise interact with our services (collectively, the "Services"). By using the Services, you agree to the practices described in this policy.

Information We Collect

We collect information in the following ways:

• Information you provide: contact details such as your name, pharmacy name, email address, phone number, and delivery address when you request a demo, create an account, apply to deliver, or contact us.
• Delivery information: pickup and drop-off addresses, package details, and delivery status needed to fulfill prescription deliveries.
• Automatically collected data: device, browser, IP address, and usage information collected through cookies and similar technologies.

Protected Health Information (PHI)

When we handle protected health information on behalf of a pharmacy, we act as a business associate under the Health Insurance Portability and Accountability Act (HIPAA). We use and disclose PHI only as permitted by our agreements with those pharmacies and by applicable law, and we maintain administrative, physical, and technical safeguards designed to protect it.

How We Use Information

• To provide, operate, and improve our delivery Services;
• To coordinate and complete deliveries, including notifications and real-time tracking;
• To respond to inquiries, demo requests, and support requests;
• To process driver applications and onboarding;
• To protect the security and integrity of our Services and to comply with legal obligations.

SMS / Text Messaging

With your consent, we may send transactional and delivery-related text messages. Message and data rates may apply. You can opt out at any time by replying "STOP" to any message. Replying "HELP" provides assistance. We do not sell or share mobile opt-in information with third parties for their marketing purposes.

How We Share Information

We do not sell your personal information. We may share information with:

• Pharmacies and delivery drivers as necessary to complete a delivery;
• Service providers who perform functions on our behalf (e.g., hosting, mapping, analytics);
• Authorities or other parties when required by law or to protect rights, safety, and security.

Cookies and Tracking

We use cookies and similar technologies to operate the website, remember preferences, and understand how the Services are used. You can control cookies through your browser settings, although some features may not function properly if cookies are disabled.

Data Security

We implement reasonable technical and organizational measures designed to protect information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please reach out through our Contact Us page.